Studio Brooke
Salon policies
Please read these before your appointment. Extension clients sign the full weft extension consent form in the studio.
Bookings & cancellations
- 48 hours’ notice is required to cancel or reschedule any appointment.
- Cancellations or reschedules with less than 48 hours’ notice forfeit any deposit paid (and, for extensions, the wefts).
- Not attending your appointment (no-show) forfeits the full deposit.
- To change a booking, call or text 0404 231 872.
Extension deposits & payment
- A non-refundable 50% deposit is required at the time of booking to secure your appointment and to order your custom weft extensions.
- Under Australian Consumer Law, a change of mind does not entitle you to a refund.
- Once ordered, the wefts are paid for by you and are your property. If you cancel or change your mind you may collect them, but no refund is issued.
Installation comfort & adjustment
- Tightness, tenderness or mild discomfort for 24–48 hours after a first weft install is normal.
- If your extensions feel excessively painful within the first 48 hours, contact your stylist straight away.
- A complimentary adjustment or re-installation is available within 48 hours of your appointment. Concerns raised later may incur charges.
Cutting & blending
- Thinning, layering or cutting your natural hair may be needed for extensions to sit seamlessly.
- Once extensions are removed, your natural haircut may look uneven because of the blending.
- An extra haircut after removal is not included unless stated.
Third-party work
- If your wefts are removed, adjusted, re-installed or altered by another stylist or salon, complimentary fixes and adjustments no longer apply.
- Refunds and complimentary services aren’t provided where third-party work has occurred.